Find the Perfect Membership for You

We offer the option to temporarily pause or ‘freeze’ your membership in the event of a prolonged absence, such as serious illness or injury. This benefit is for full calendar months only for direct debit members and is available for a minimum of 1 calendar month up to a maximum of 6 calendar months. It carries a reduced fee of £7.50 per member per month. Customers freezing for medical reasons with proof provided will not incur charges. Freeze requests must be submitted before the 17th of the month preceding the freeze period, e.g., to freeze for January, notify us before December 17th.

If you would like to freeze your membership, please complete the Contact Us form.